Cancellation & Refunds: If you purchase a ticket and need to cancel your reservation up to 60 days prior to departure, you will receive a refund for 80 percent of the value of your ticket. If you cancel between 60 and 30 days of departure, you will receive a 50 percent refund. No refunds will be given within 30 days of departure, as SRE must make its final commitment to the trip and its associated Amtrak costs 30 days in advance. In the event that the entire trip is canceled by SRE, you will receive a full refund of your ticket value.

Historic Advertising: The original 1940s and 1950s railroad advertising images and illustrations used throughout this website are all from SRE’s own collection of historic memorabilia. They are presented here, unedited, as a testament to the history we aim to replicate. Any historical references to race or prejudices are original to the ads and do not reflect the views of SRE’s staff or management.

Non-Discrimination Policy: SRE does not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, or any other characteristic.

ADA Compliance: The passenger cars used by SRE may not be wheelchair accessible. Historic and vintage rail passenger equipment, like that used by SRE, is exempt from ADA regulations under U.S. Code: Title 42: Section 12184. The passenger cars used on our trains were constructed before disability accessibility laws were adopted. Vestibules, boarding areas, stairs, step-stools, seating, and especially doorways, passageways, aisles, and onboard restrooms may not accommodate all passengers. We will make all reasonable efforts to accommodate differently-abled passengers who desire to ride our trains. If you have a physical disability, please contact us before booking your trip so that we may find the best way to accommodate your needs.

Historic Railcars: The passenger cars used by SRE have been meticulously restored. These renovated cars are privately owned and represent countless hours and hundreds of thousands of dollars in capital investment necessary to maintain and upgrade these vintage rail cars to meet the most stringent of federal safety standards. During your time on board, please be respectful of the historic nature of the railcars and the significant investment they represent.

Connections: As SRE’s excursions operate within the consists of regularly-scheduled Amtrak trains, our operations are at the mercy of Amtrak’s scheduling and delays. As a result, SRE does not (and cannot) guarantee any connections with other transportation providers. While Amtrak makes every reasonable effort to adhere to its published schedules, unforeseen circumstances may cause delays for either Amtrak’s trains, or those of other transportation providers, that render connections impossible. We regret any inconvenience this may cause, but these circumstances are beyond our control and we accept no liability for a missed connection. If you have any questions or concerns, please contact us before booking your trip.

Staff Accommodations: SRE passenger cars will be staffed at all times while passengers are aboard the train (including overnight occupancy in passenger car bedrooms). For this purpose, some bedrooms may be reserved for SRE staff and will not be available for reservation by passengers.